Ordering and Products
Can I get a quote before placing an order?
Absolutely. Just send us your desired product, quantity, and any custom specifications, and we’ll provide you with a non-binding quote.
Do you offer products that are not listed on your website?
The sky is the limit! We offer any printed packaging and promotional products that you may think of. If you have something in mind, feel free to get in touch and we will be more than happy to assist you.
Can you help me choose the right product?
Of course! Our team is happy to advise you based on your budget, target audience, and the opportunity. Just contact us with your needs.
Do you offer eco-friendly options?
Yes, many of our products are available in sustainable materials like organic cotton, recycled paper, or biodegradable plastics. Contact us for eco-friendly options.
Are your products compliant with EU regulations?
Yes, all our products comply with EU safety and quality standards. We work only with certified partners.
Changes & Cancellations
Can I get a quote before placing an order?
Absolutely. Just send us your desired product, quantity, and any custom specifications, and we’ll provide you with a non-binding quote.
Can I get a quote before placing an order?
Absolutely. Just send us your desired product, quantity, and any custom specifications, and we’ll provide you with a non-binding quote.
Pricing & Discounts
What is your minimum order quantity (MOQ)?
The MOQ depends on the product that is ordered. On all our product pages you can see the MOQ per product or product group.
Do you offer discounts for bulk orders or wholesale pricing?
We certainly do! Contact us with your quantity and requirements, and we will be happy to discuss wholesale pricing or discounts for bulk orders.
Will you match the price if I find a lower quote elsewhere?
If you receive a lower quote from another provider, we will do our best to match it. Please note this depends on the products that were ordered. Reach out directly to discuss pricing details.
Payment & Invoicing
What payment methods do you accept?
We accept bank transfers, credit cards, and secure online payments. Payment is due upon placing the order. For larger orders, payment terms can be discussed.
Can I receive a VAT invoice?
Yes, a detailed invoice including VAT will be sent, usually after the goods have been shipped.
Design & Samples
Can I receive a digital sample before placing an order?
Yes, we always send a digital printing proof for your approval before production starts. This allows you to check the design and make any final adjustments.
Do you offer physical samples?
Yes, we can send you a blank or printed sample depending on the product. Shipping costs may apply. Contact us for availability.
Can I change the artwork on my order?
Of course you can change your artwork as many times as needed, but do this before you accept the online proof. After you have accepted your online proof, you will not be able to make any additional changes.
Can I reorder previous designs?
Yes, we store your design files securely. Reordering is easy and fast—just mention your previous order number or send us an email.
Shipping & Delivery
How long is your delivery time?
Our delivery time depends fully on the product that is ordered. If you look at the individual product pages, you can see that all estimated delivery times are written under the product information. You will receive an estimated delivery date at order confirmation, but feel free to ask us if you have any special rush needs.
Do you offer international shipping?
We offer international shipping to all countries in Europe and the UK. Please contact us directly for more information on international shipping.
Need it fast? We offer express production!
Express service is available for many products. Just let us know your deadline — we’ll check what’s possible and confirm right away.
Can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this to track delivery progress in real time.
Can I ship to multiple locations in one order?
Yes, we can ship to multiple locations within a single order. Just provide the necessary details when placing your order, and our team will coordinate deliveries accordingly. Extra delivery costs may apply.
Can you split orders?
We sure can, depending on the number of shipping locations there might be an additional fee. Feel free to get in touch with us and our team will review your needs.
Customer Service
How can I reach your service team?
Contact us by email at sales@centrumpack.com,
or call us at +31(0)55 456 0 789
Can you help with branding or promotional ideas?
Definitely. We’re more than just printers — we think with you. Tell us your goal and we’ll help you pick the best product and design to match your brand.
Can I see examples of past work?
Yes, we can send you photos of previous projects or client cases. Contact us and we’ll be happy to share.
Do you offer multilingual customer service?
Yes, we speak English, Dutch, Turkish, and German. Let us know your language preference when contacting us.
What are your office working hours?
Our support team is available Monday–Friday, 9 AM–6 PM. We typically respond immediately, though responses may take a few hours during busy periods.
